Derbyshire Carers Association.
Please see updated guidance below on how the CAB is supporting people during lockdown
Our Current Services - Coronavirus COVID-19
Due to the current guidance to avoid travel and limit social contact, we have unfortunately had to make the decision to close our drop-in offices and outreaches, and to suspend all face-to-face appointments. A number of our usual outreach locations such as GP Surgeries and libraries have also been made unavailable to us. We feel this is the only possible course of action to preserve the health of our staff, volunteers and clients.
With this in mind, we are adding extra advisers to our telephone lines and also introducing a webchat feature to this website for advice.
There is general advice specifically about COVID19 on the national Citizens Advice website here: www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/
Telephone Line: 0300 4568437
Our advice line is currently open 9am-2pm Monday to Friday. We will have extra advisers logged in to take your call while our outreaches and offices are closed.
If you would like one of our advisers to call you, please complete this form with your contact details and we will give you a callback.
GP Surgery Outreaches
We will continue to provide a service via GP surgeries but this will be by telephone advice only. Contact your GP surgery to book a telephone appointment with Citizens Advice.
If you are currently getting advice with us through a specialist caseworker, please contact them by their mobile phone number. If you don't currently have their number, please contact our advice line (0300 4568437) who will be able to get a message through to your caseworker.
Our postal address is still:
6-8 Broad Pavement
Though please note we are unable to see anybody at this address
Other online advice
Nationally, the Citizens Advice website has lots of information on a wide variety of topics:
You can also access the Debt and Money Advice website, CABmoney. This is a free guide and resource and includes an online Debt Management Plan system that you can use to help manage your debts.
There is also MoneySmart, to help with budget planning and financial capability.
We are still here to help....
Although we cannot currently help people face to face, we have increased the number of advisers staffing our Advice Helpline.
In addition to this, we are offering telephone appointments for our key projects, casework services and follow up calls throughout the day so that people can get bespoke tailored advice (including linking to other vital services) in these difficult times.
Advice Helpline Contact: 0300 456 8437
Open Monday to Friday 10.00 - 14.00
For Universal Credit Help to Claim Service Contact:
National Helpline: 0800 144 8 144
The National Helpline is open Monday to Friday 8am - 6pm
RELATE CHESTERFIELD AND NORTH DERBYSHIRE
Call: 07401 343 817 / 07384 762 877
We can help
We are still open and offering telephone and webcam counselling for:
- Free or paid for individual and Couple Counselling
- Free or paid for Sex Therapy
- Subsidised Young People's Counselling (11-18)
Relate want patients to know that they are still open and offering telephone and webcam counselling for:
Free or paid for Individual and Couple Counselling
Call: 07401 343 817 or 07384 762 877