All members of the surgery primary care team are dedicated to a quality policy to achieve health services which meet the patient's requirements. A copy of the Patients' Charter is available from reception.
To get the best out of our services:
Please let us know if you change your name, address, telephone number, mobile number or email address.
Please do everything you can to keep appointments. Tell us as soon as possible if you cannot, so we can offer the appointment to another patient who needs it.
Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
Please keep your phone call brief and avoid calling during peak morning time for non-urgent matters.
Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
We ask that you treat the doctors and practice staff with courtesy and respect.
Please read our practice booklet. Along with this website it will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.
Remember, you are responsible for your own health and the health of your dependants. We will give you our professional help and advice - please act upon it.