W P P G
The Wheatbridge Patients’ Participation Group
Minutes of the WPPG Meeting held on 22 October 2019
| Present: |
Ian Edmundson |
Sue Ottowell |
| |
Mavis Plater |
Sheila Smith |
| |
Aileen Dawson-Pilling |
Mike Little |
| |
Tony Pope |
Ruth Ludford |
| |
Roy Falconer |
Spencer Hoskin |
| |
Dr S Savage |
Amanda Raybould |
| |
Tracey Lawson |
|
| |
|
|
| Apologies: |
Judith Stanley |
Linda Clarke |
| |
Philip Abbott |
Carole Sadler |
| |
Ruth Elliott |
|
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Welcome and Introductions
Sue welcomed everyone to the Meeting in Judith’s absence.
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Minutes of Previous Meeting
The minutes of the meeting on 23 July 2019 were agreed as a true and correct record.
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Feedback from Group Reps
Ian had attended the Chesterfield PPG network meeting on 8 October 2019 and the Joined up Care Derbyshire meeting on 11 September 2019. Attached is the feedback from these meetings.
Sue thanked Ian.
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Items from the suggestion box
There was one anonymous suggestion requesting more information regarding the appointments that are available at Avenue House Surgery for the people who do not have access to computers.
Amanda will ask Matt if it is feasible to have some leaflets regarding this. If this is not possible a poster will be put up in reception regarding this Service.
Sue thanked both Spencer and Tracey.
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Patient Survey
The questionnaire had been agreed with the Partners. It was agreed to do the survey Monday, 18 November 2019 to Friday, 22 November 2019. Tracey will send the rota via email for members to complete their availability and will ring the members who are not on email. A completed rota will then be sent to members.
It was agreed to put some surveys on the reception desk during this week for the receptionists to hand out.
Amanda will check with Matt whether it is possible to send the survey to patients electronically as it is not feasible to post them.
Sue Ottowell very kindly agreed to collate the results again.
Tracey will print the surveys off and make sure that reception staff are aware this is taking place and to expect members of the WPPG in the waiting areas.
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Any Other Business
Ian asked if the pre diabetic group sent letters back to the Practice regarding attendance.
Dr Savage advised him that we should receive a letter from them and that it would get scanned onto patients’ records.
Ruth asked about the availability of phlebotomy appointments at the Surgery.
Amanda explained that due to holidays there had been a shortage of phlebotomy appointments but hopefully this has resolved now. Dr Savage did say that if a GP felt a patient needed a blood test doing urgently they could always book it in with the phlebotomist themselves rather than the patient making an appointment. Amanda also pointed out that phlebotomy appointments are available on a Saturday morning at Avenue House Surgery (The Hub) but patient’s need to collect the blood form from the Surgery to enable to phlebotomist to take the blood.
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Date of next meeting
The next meeting will take place on Tuesday, 14 January 2020 at
12.00 noon.
Sue thanked members for attending.
The meeting closed at 1.15pm.
- additional attachments
Chesterfield PPG Network Minutes
Joined Up Care Derbyshire Minutes